Testimonials

The Best Hands Down!  

It all started with a call to set up an estimate, Steve showed up on time and made me feel comfortable and assured me that me needs and wants would be met. The day of install I was greeted at the door by Jason and Timothy with a handshake and a smile. Over the next 2 days both showed great skill and professionalism during the install. 

Steve even came by to check up and go over the install. Nathan another great representative was around to make sure the job was going as planned and make sure I was happy. 

Don't make a mistake and pass these guys up!  

For the 2nd time in two years I have used Premier to install new equipment (last year a complete system, this week a new AC). I actually found Premier on Kudzu. Their work is first rate--done professionally from start to finish. Joaquin and Aldo did the work on both projects and I trust them completely. Premier's price was fair and there was no attempt to add on to the price with unnecessary features. And, this week when choosing between two ACs, they did not try to push me towards the more expensive equipment but helped walk me through the variables so I could make an informed decision. In fact, when there were components we did not need (e.g. a new breaker panel), they adjusted the price downward. I interviewed many companies, narrowed my search to two companies (each of which would have done a good job) and chose Premier for its combination of quality and value.  

 GREATEST SERVICE COMPANY 

My air condition froze while I was out of town. I called two other companies in Marietta to repair. I spent over $900, and had no air after several days. IT WAS HOT!!!! So hot my freezer line broke cause entire basement to flood. The customer service of these two prior companies was HORRIBLE. The first company was completely unable to determine the problem and told me I needed many expensive repairs. The second found the problem but made a wiring error causing the unit to not function. They then claimed the water line which broke and damaged the unit. I called Premier crying and they sent STEVE KENYON. This man is an angel. He was polite and honest even though my basement was still stinky from water pipe leak. Although he does sales , he noticed that the new part was not functioning, called his service center, and fixed my crossed wires. He could have tried to sell me a new unit but he tried to fix my unit. As a woman, I can not experess how much I appreciate a man like STEVE who cares more about helping customers than sales. Found out his company charges HALF the price of other companies that I paid for inferior service. Office staff was also caring. IF YOU ARE SINGLE WOMAN USE PREMIER>>>>>respectful, honest, and excellect quality. Totally professional. THANK YOU STEVE FOR BEING HONEST AND PROFESSIONAL UNLIKE OTHER COMPANIES. THANK YOU PREMIER. I WISH ALL COMPANIES OPERATED BY YOUR STANDARDS  

 Quality Work & Customer Service 

We needed a customer centric, professional, and responsive HVAC company to take over servicing our home's HVAC systems. After considerable research, we contacted Premier. Ms. Applegate was knowledgeable and proficient with scheduling and answering our questions. The owners, Mr. Swann and Mr. Sampson each read our emails and responded that they wanted to earn our business. Our service tech, Mr. Huecker arrived on time and conducted the service of our two HVAC systems with professionalism and considerable technical skill. Nothing less would be expected from a fellow vet. After 4 weeks, the systems are running perfectly. 

At a time when quality service companies are hard to find, Premier clearly demonstrates their sincere effort to be a top rated HVAC company through their actions and quality personnel. 

"I contacted another company first and their quote was $470. I then called Premier who quoted me $250! Eric came quickly, fixed my A/C Unit, was professional, and the cost was what I was quoted. Thanks!"

"Jesse - showed up as promised and much faster than I anticipated. Within 2.5 hours of the initial call he had our heat working again. No wonder they call him master heat and air prince - or something like that :). Thanks Again!"

"Eric is an outstanding service tech. He creates an atmosphere of customer trust and confidence the HVAC system has been well inspected, diagnosed, and repaired when necessary. Premier is the most customer oriented company in the HVAC business. It takes a lot of effort from everyone from the top down to foster and implement this total customer care attitude within this company. My highest regards and recommendation to Premier. While most of these HVAC companies have such a large number of contract customers to service staff , they cannot possibly answer all calls within a reasonable time . This is not the case here. The staff is adequate and the call-out after hours plan "works", where its questionable at many other dealers."

"We purchased Lenox dual fuel heat pump from Premier back in October 09 and I wanted to see how it performs in the cold weather before writing a review. Now that its 20 degrees outside, I can say we are absolutely happy with this system. The house is warm and comfortable and we are saving $150 a month with this new & more efficient equipment. Also, we were very happy with the level of service provided by our rep - Brent Hawks and the installation technicians. These guys were very knowledgeable, professional, trustworthy and respectful - everything you would expect from a service provider. I give them an A++++!"

"Marietta HVAC by Premier Indoortechnician James Knox should be cloned. I have never met a more cordial, knowledgeable and friendly service person who personifies customer service. Premier should be proud that he represents there company with such honesty and dignity. Because of James I am now a full time customer of Premier. James took the time to show me where the problem was located and gave me a lesson on how my unit worked. His sense of caring and concern was unlike any other that I have dealt with in the service industry. Thanks James!!"

“Premier did an outstanding job. The guys were very professional, hard working, and kept me updated throughout the day. A+ job!”

“Just wanted you to know what a pleasure it was doing business with Premier. The crew was fast yet efficient!”

“I want to thank all of Premier for the professional job they did for me. The help from the office was outstanding and the crew was amazing!”

“I want to thank everyone and give praise for the work that was done at my home. Chad is an exceptional young man!”

“Jeremy usually services my unit, but Ralph came out and did a wonderful job as well. They are both so helpful and deserve gold stars!”

“Mike is very professional, efficient, and timely. I will use Premier for all my HVAC needs!”

“I am extremely pleased with how fast Ralph responded to my ac problem. There should be more folks like him!”